About It’s My Pleasure
Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell.
Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual. Based on her more than thirty years at Chick-fil-A, including serving as the VP of Corporate Talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It’s My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company’s culture.
Praise for It’s My Pleasure
“This is one of those rare books that contains such deceptively simple wisdom that you’ll wonder, ‘Why doesn’t every company do this?’”Patrick Lencioni
“Dee Ann Turner publicly reveals for the first time the core DNA of Chick-fil-A’s people selection process, which is the fundamental reason we are recognized among the top ten brands in customer service, across all industries.”Dan CathyChairman, President and CEO, Chick-fil-A
“The culture modeled at Chick-fil-A is one to be emulated. Read Dee Ann Turner’s It’s My Pleasure and get your organization headed in the right direction.”Ken Blanchard
“The Chick-fil-A culture is one that inspires above and beyond performance in all they do to serve their customers. The company’s model of excellence begins with their team and Dee Ann Turner’s leadership has been an integral part of its success.”Paul BowersChairman, President and Chief Executive Officer of Georgia Power