“He refuses to collaborate!” Ellen was so frustrated with her boss. Even though Ellen was a tenured leader with a… Read More
Category: Blog
July 7, 2019
How Do You “Win With Who?”
No, this is not a Dr. Seuss quote. Selecting, growing, developing and promoting the right WHO is how we… Read More
July 2, 2019
Why We Should Stop “Hiring People” and Do This
Yes, that’s right, never hire a person or fill a vacancy ever again. The words we use influence the outcomes…. Read More
June 13, 2019
Remembering My Mentor and My Dad on Father’s Day
I miss my Dad and I always miss him more at Father’s Day than any other time. One of the… Read More
June 8, 2019
Why Bet on Talent?
Of all the strategies and initiatives that organizations can choose to ensure their success, I suggest, above all others to… Read More
April 28, 2019
Bend the Rules and Win the Customer
Her name is Joanna and she works for Air New Zealand Airlines. She is my most recent customer service hero…. Read More
February 2, 2019
5 Easy Steps to Remarkable Customer Service
This particular trip began with a number of challenges, however, all of that was about to change. When I am… Read More
