With all the writing and speaking I do about the subject of creating amazing customer experiences, I am often asked… Read More
Category: Customer Service
November 27, 2019
Who are the Keepers of the Spring in Your Organization?
How important is the role of culture keeping in your organization? The late Peter Marshall, who was, more than… Read More
September 18, 2019
5 Ways to Win the Hearts of Your Customers
A new store opened in our community and my mother, who had recently moved here, was excited to transfer her… Read More
April 28, 2019
Bend the Rules and Win the Customer
Her name is Joanna and she works for Air New Zealand Airlines. She is my most recent customer service hero…. Read More
February 2, 2019
5 Easy Steps to Remarkable Customer Service
This particular trip began with a number of challenges, however, all of that was about to change. When I am… Read More
